Blue Ocean Marine respects your privacy and provides a process for requesting deletion of eligible personal information associated with your use of our digital services, including our WhatsApp customer service channels.

How to Request Deletion

To request deletion of your personal data, please send an email to:

info@blueoceanmarine.com.eg

Use the subject:

User Data Deletion Request

Please include sufficient information for us to identify the relevant records, such as:

Your full name.
Your WhatsApp or telephone number, where applicable.
Your email address, where applicable.
A brief description of the information or account activity you would like deleted.

Please do not send passwords or payment-card information with your request.

Verification

For security and privacy reasons, Blue Ocean Marine may need to verify that the person submitting the request is the person associated with the information concerned or is otherwise authorized to make the request.

We may contact you for additional information if reasonably necessary to complete this verification.

What We Will Delete

Following verification of an eligible request, Blue Ocean Marine will take reasonable steps to delete or anonymize applicable personal information from systems under our control where deletion is appropriate.

This may include eligible information associated with:

Customer service conversations.
WhatsApp communications stored by our systems.
Contact information.
AI customer service records.
Digital customer service interactions.
Information We May Need to Retain

Some information may not be immediately deleted where retention is necessary or required for:

Legal or regulatory obligations.
Customs or shipping requirements.
Accounting and taxation requirements.
Contractual obligations.
Shipment and operational records.
Fraud prevention and system security.
Establishing, exercising, or defending legal claims.
Resolving ongoing disputes or transactions.

Where information must be retained, we will limit its continued use as appropriate to the purpose requiring its retention.

Confirmation

After processing an eligible deletion request, we may provide confirmation that the request has been completed or explain if certain information must continue to be retained.