Blue Ocean Marine is committed to protecting the privacy and personal information of our customers, partners, website visitors, and users of our digital communication services.

This Privacy Policy explains how Blue Ocean Marine collects, uses, processes, stores, and protects information when you communicate with us through our website, WhatsApp, telephone systems, digital customer service channels, shipment tracking services, or other business communication platforms.

For the purposes of this Privacy Policy, “Blue Ocean Marine,” “we,” “us,” and “our” may refer, as applicable, to Blue Ocean Marine Logistics and Blue Ocean Marine for Services and Shipping Agencies.

1. Information We May Collect

Depending on how you interact with us, we may collect and process information including:

Your name and contact information.

Mobile and WhatsApp telephone number.

Email address.

Company or organization name.

WhatsApp profile information made available to us through the messaging platform.

Messages and inquiries sent to Blue Ocean Marine.

Files, documents, images, voice messages, and other attachments that you voluntarily send to us.

Shipment and logistics information you provide, such as bill of lading numbers, container numbers, shipment references, ACID numbers, declaration numbers, vessel information, ports, cargo information, and related operational details.

Customer service conversation history.

Information required to process freight forwarding, shipping agency, customs clearance, transportation, vessel, or logistics inquiries.

Technical information necessary for the operation, security, and maintenance of our digital services.

We only seek to collect information that is reasonably necessary for providing our services, communicating with you, operating our systems, or meeting applicable legal and regulatory requirements.

2. WhatsApp and Automated Customer Service

Blue Ocean Marine may provide customer service through WhatsApp Business and may use automated systems, including artificial intelligence, to process and respond to customer inquiries.

When you communicate with us through WhatsApp, information associated with your conversation may be processed by our systems to:

Receive and respond to your messages.

Identify the nature of your inquiry.

Provide shipment or service information.

Assist with shipment tracking.

Route your inquiry to the appropriate department.

Transfer a conversation from an automated assistant to a human representative when necessary.

Maintain relevant conversation context.

Improve the reliability and quality of our customer service.

Protect our systems from abuse, fraud, or unauthorized use.

Automated responses are intended to assist customers and do not replace formal shipping documents, contracts, quotations, customs documentation, bills of lading, or other official communications where such documents are required.

3. Human Agent Transfer

Our automated customer service system may allow a conversation to be transferred to an authorized Blue Ocean Marine employee or representative.

When a conversation is transferred, the human representative may receive relevant conversation history and information necessary to understand and continue handling your inquiry.

This is intended to prevent customers from having to unnecessarily repeat information already provided during the conversation.

4. How We Use Your Information

We may use information we receive to:

Respond to inquiries and customer service requests.

Provide freight forwarding and logistics services.

Provide shipping agency and vessel-related services.

Process shipment inquiries and tracking requests.

Prepare quotations and commercial offers.

Coordinate operational activities.

Communicate shipment updates.

Route inquiries to the appropriate Blue Ocean Marine department.

Maintain customer and business records.

Improve our services and customer experience.

Maintain the security and reliability of our systems.

Investigate technical problems, misuse, or suspected fraud.

Comply with applicable laws, regulations, customs requirements, governmental requirements, and legitimate legal obligations.

5. Artificial Intelligence

Certain Blue Ocean Marine communication systems may use artificial intelligence technologies to understand messages, classify inquiries, retrieve relevant information, and generate responses.

Information submitted through an AI-enabled service may therefore be processed by technology providers acting as service providers to Blue Ocean Marine.

We endeavor to configure such systems so that they process information only as necessary to provide the intended service.

Users should avoid sending passwords, payment-card details, or other unnecessary highly sensitive information through automated chat services.

6. Sharing of Information

Blue Ocean Marine does not sell personal information.

We may share or process information with third parties when reasonably necessary to provide our services, including:

Technology and cloud service providers.

Communication and messaging platform providers.

Artificial intelligence service providers.

Telecommunications providers.

Shipping lines and carriers.

Shipping agents and logistics partners.

Transport and trucking providers.

Customs clearance and operational service providers.

Ports, terminals, depots, and other entities involved in handling a shipment.

Governmental, customs, port, regulatory, judicial, or law-enforcement authorities when required or permitted by law.

Information shared with service providers should be limited to what is reasonably necessary for the relevant service.

7. Meta and WhatsApp

Our WhatsApp communication services may rely on services provided by Meta Platforms and WhatsApp.

Your use of WhatsApp is also subject to the applicable terms, privacy policies, and practices of WhatsApp and Meta.

Blue Ocean Marine does not control the independent data-processing practices of those platforms.

8. Data Retention

We retain personal and business information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining operational and commercial records, resolving disputes, preventing abuse, and complying with applicable legal, accounting, customs, and regulatory requirements.

Retention periods may vary depending on the nature of the information and the applicable service or legal requirement.

9. Data Security

Blue Ocean Marine takes reasonable organizational and technical measures designed to protect information against unauthorized access, disclosure, alteration, loss, or misuse.

However, no internet-based communication or information storage system can be guaranteed to be completely secure.

10. Data Deletion Requests

Users may request deletion of personal information associated with their interactions with Blue Ocean Marine, subject to applicable legal, contractual, operational, accounting, customs, and regulatory retention requirements.

Instructions for submitting a deletion request are available on our User Data Deletion page.

11. Your Rights

Depending on applicable law and the circumstances, you may request that we:

Provide information about personal data we hold concerning you.

Correct inaccurate personal information.

Delete eligible personal information.

Restrict or object to certain processing where applicable.

Certain information may need to be retained when required by law or when necessary for legitimate business, contractual, customs, accounting, dispute-resolution, or regulatory purposes.

12. Third-Party Links and Services

Our website or communication systems may contain links to or interact with third-party services.

Blue Ocean Marine is not responsible for the privacy practices, security, availability, or content of independent third-party services.

Users should review the applicable privacy policies of those services where appropriate.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our services, technologies, legal obligations, or business practices.

The latest version will be published on this page with an updated revision date.