Michael Mansour | Customer Service & Sales Support

Contact information

Contact Information

Department: Operations & Shipping
Location: Alexandria, Egypt
Email: operations@blueoceanmarine.com.eg
Website: www.blueoceanmarine.com.eg

Professional Courses & Certifications

• NAFEZA Training Program
• IST Program
• ICDL Certification
• Consolidated Shipping Policies
• ISO 9001 Awareness

/ Customer Service & Sales Support /

Mr. Michael Mansour

Michael Mansour is one of the key operational pillars at Blue Ocean Marine Logistics, bringing over +10 years of hands-on experience in shipping agency operations, customs clearance, freight coordination, and logistics management.

Recognized for his deep operational expertise and problem-solving capabilities, Michael plays a vital role in ensuring seamless cargo movement, accurate documentation, and efficient coordination across import and export operations.

With extensive knowledge of NAFEZA, ACID creation, customs procedures, shipment tracking, and shipping documentation, Michael has built a strong reputation for handling operational challenges with speed, precision, and reliability.

At Blue Ocean Marine Logistics, he serves as a trusted logistics expert who helps keep operations running smoothly while maintaining service quality, compliance, and customer satisfaction.

Experience & years of education

Education

Bachelor of Commerce

Faculty of Commerce — Alexandria University

Experience

2020 – Present

Customer Service & Sales Support — Blue Ocean Marine Logistics

Leading day-to-day import and export operational processes while ensuring seamless shipment coordination and compliance with logistics requirements. Key responsibilities include: • Managing shipment workflows and operational coordination • Handling NAFEZA registration procedures and ACID issuance • Reviewing export documentation for compliance with local and international regulations • Coordinating customs clearance activities to avoid delays and disruptions • Managing shipment tracking systems and customer updates • Sending arrival notices and maintaining smooth communication with clients • Coordinating with regulatory authorities including CAPQ to ensure shipment compliance Michael is known internally for his reliability, adaptability, and ability to solve operational challenges efficiently — making him a trusted operational cornerstone within the company.

2014 – 2020

Shipping Agency Coordinator

Managed shipping agency coordination and customer shipment processes including: • Booking management and shipment coordination • Bill of Lading (B/L) handling and verification • Delivery Order issuance • Storage and demurrage calculations • Shipment ETA tracking and customer communication • Client account adjustments and operational support

Our Location

Call Center

Email

Team Member